Official JAK Money Changer Contacts & Fraud Awareness

Verify before contacting

Official JAK Money Changer Contacts

Use only the contact details published on www.jakmoneychanger.com. If a message comes from a different number, do not send funds until you have reconfirmed it through one of the contacts below.

Official customer-service email: jakartaartakencana@gmail.com

Before sending funds

Five Checks Before You Pay

1. Start from the official website.Open the office contact from www.jakmoneychanger.com rather than relying on a forwarded number.
2. Confirm the office and transaction details.Check the currency, amount, denominations, planned date, final rate, availability, and completion deadline with staff.
3. Check the account-holder name.For a customer purchase from JAK, transfer only to a company account held in the name of PT Jakarta Arta Kencana—never a personal account.
4. Protect confidential credentials.Never share an OTP, PIN, password, card security code, or remote-access code with anyone by chat or telephone.
5. Keep the evidence.Retain the written confirmation, payment receipt, phone number, and relevant conversation until the transaction is completed.

Pause and verify

Common Warning Signs of Impersonation or Fraud

• A contact number or website address differs from the details on the official JAK website.
• You are directed to transfer to a personal account or an account holder other than PT Jakarta Arta Kencana.
• Someone asks for an OTP, PIN, password, card security code, screen sharing, or remote access to your device.
• You are pressured to pay immediately, discouraged from reconfirming with an office, or promised a guaranteed rate or availability that has not been confirmed in writing.
• The sender uses copied logos, licences, staff photos, or conversation screenshots as the only proof of identity.

When in doubt, stop. Contact the relevant JAK office again using the number on this page before taking any further action.

Act promptly

If You Suspect or Experience Fraud

1. Stop communicating with the suspected party and do not send additional funds.
2. Immediately contact your bank or payment provider using its official channel and request appropriate handling.
3. Preserve transfer receipts, account details, phone numbers, website addresses, and conversation evidence.
4. Report suspected impersonation involving JAK to jakartaartakencana@gmail.com and reconfirm through an official office number.
5. For financial scam reporting, use the official Indonesia Anti-Scam Centre portal and file a police report as directed by the relevant authorities.

IASC is operated under OJK/Satgas PASTI. JAK does not control the IASC portal or the handling of reports submitted to external authorities.

Authoritative references

Official Consumer-Protection Resources

The guidance above is aligned with general consumer-protection and scam-reporting information published by Bank Indonesia and OJK. External pages may be updated by their respective authorities.

• Bank Indonesia — licensed non-bank money changers (KUPVA BB)
• Bank Indonesia — consumer complaints and BI BICARA 131
• OJK/Satgas PASTI — official Indonesia Anti-Scam Centre

Reference review date: 21 August 2026. This page provides general education and does not replace instructions from your bank, law enforcement, or the competent authority.