Information before transacting

Summary of JAK Money Changer Transaction Terms

Read the rate, availability, purchase reservation, official payment, and completion terms before agreeing to a transaction with staff.

The applicable transaction details are those confirmed in writing by office staff before the customer agrees to the transaction.

Rates and Final Pricing

Website rates are an initial guide. Staff confirm the transaction rate based on currency, series, denomination, condition, authenticity, amount, and availability.

The final rate and availability are established after confirmation by office staff. Displayed rates do not guarantee availability or acceptance of banknotes in every condition.

Availability and Purchase Reservation

Currency and denomination availability may change. Customers buying foreign currency can ask an office about reservation options. Staff will explain the rate, payment, and collection time in writing before the customer agrees to a transaction.

Sending a message does not reserve stock or set a transaction rate.
Any reservation is subject to staff confirming the details, payment, and collection terms in writing.
Completion must take place within office hours and before the office closes on the agreed date.
If the office is scheduled to be closed, staff will not accept a booking for that date or will offer another agreed date.
Any change of time must be communicated and agreed again with staff before the completion deadline.

Cancellation and refund terms will be explained in writing before the customer agrees to the transaction.

Customers Selling Foreign Currency to JAK

Customers selling foreign currency to JAK complete the transaction during office hours on the agreed day. Ask staff to confirm the applicable rate after inspection.

Official Payment

Payments must be made only to the company bank account held in the name of PT Jakarta Arta Kencana. JAK Money Changer never asks customers to transfer funds to a personal account.

Always confirm the account holder’s name and payment information through an office WhatsApp number listed on the official website before making a transfer. Full bank account numbers are not displayed on public pages.

Corporate and High-Value Transactions

Corporate and high-value transaction services are available at all JAK Money Changer offices. Contact your preferred office; staff will explain the company’s supporting legal documents and identification for the relevant company officers, as required for the transaction.

Customer Service and Complaints

For questions, feedback, or consumer complaints, contact PT Jakarta Arta Kencana by email at jakartaartakencana@gmail.com.